Return and Exchange Policy

To make the process smooth and stress-free, please follow these steps:

1. Request Authorization

Contact our support team at support@Pinkpalmpuffshoodie.com within 30 days of receiving your order to request a return or exchange authorization.

📦 Return Address:
Pink Palm Puff Returns
2 Constance Street, London, E16 2DQ, United Kingdom

⚠️ Important: Returns sent without prior authorization will not be accepted.

2. Eligibility for Return

We accept returns only for items with quality issues (e.g., defects or wrong items received).
Please note: Minor color or size variations may occur due to lighting and manual measurements, and are not considered quality issues.

3. Product Condition

Returned items must meet the following conditions:

  • Unworn and unwashed

  • Original tags attached

  • Panty liner (if applicable) intact

  • Free from makeup, perfume, deodorant, or other stains

Returns that don’t meet these criteria may be refused.

4. Shipping Your Return

  • Please return items through your local post office and avoid using C.O.D. services.

  • Include the filled return/exchange form in your package.

  • We are not responsible for lost or damaged returns, so make sure to keep your tracking number.

5. Processing Time

Once we receive your return, we’ll notify you via email and process your refund or exchange within 7 business days.

💸 Who Pays the Shipping?

  • If it’s our mistake (e.g., wrong item, damaged product): We cover the return shipping.

  • If it’s a customer-initiated return (e.g., changed your mind): You’ll be responsible for the return shipping cost, based on your chosen courier service.

Need help or have questions about your return? Reach out anytime at support@pinkpalmpuffshoodie.com — we’re here to help!